Basic and Dialing Questions

What does VoIP mean?

What do I need to use your service?

Do you have a local phone number in my area?

Can I receive collect calls on your service?

Can 900 numbers be reached on your service?

Do I need to dial the area code to call a local number?

Can I surf the Internet with my computer at the same time the phone is in use?

If I have forgotten my password, can Citynet give it to me?

How can I change my outbound Caller ID display?

Can I use my Satellite Internet connection with your service?

Can cordless phones be used with your service?

If my power goes out or my Internet connection goes down, can my calls be automatically be routed to my cell phone?

Does your service support faxing?

Can I use a dial-up connection with your service?

Will my Caller ID show the name?

Can I make International Calls?

Can I keep my existing number?

How much is an extra phone line?

Why can I not get Caller ID name and number functionality?

How much does it cost to call Information Services?

Will 911 work with Digital Phone Service?

What if I move, what happens to my service?

Am I only able to use one telephone at my house?

Do the people I call need to have Digital Phone Service too?

Can I use my internet service while I am on the phone?

Will I still have phone service if the power goes out?

What features are included with my Digital Phone Service account?

How much bandwidth will my phone use?

I’ve heard Digital Phone Service can be used to make calls thru my computer…Is that true?

Can I keep my existing phone number?

Do I need a computer to use the Digital Phone Service?

How much is the monthly cost of the Residential Digital Phone Service?

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