Voice, Data, and Internet Solution. Telecommunications/Internet/Web Services Provider. Fully Integrated Communications Provider.

Past Issues:

Citynet Customer Newsletter: The Top 10 Reasons You Need CityVault by Citynet for Your Servers
Summary: Why Your Servers Need CityVault; 2009 Core Value Award Winners
Date: 06/01/2009

Citynet Customer Newsletter: Citynet CEO Jim Martin Wins SBA Award
Summary: Citynet CEO Jim Martin Wins SBA Award; Meet the Newest Member of the Citynet Team; Recession Proof Your IT Spending
Date: 05/01/2009

Citynet Customer Newsletter: Learn How to Thrive in this Economy!
Summary: Coming Up Next Week: Learn How to Thrive in this Economy!; What Computer Viruses Teach Us; Easily Back-Up ALL of Your Important Data; Citynet VP Craig Behr Receives Special Recognition
Date: 04/01/2009

Citynet Customer Newsletter: Be Prepared for Spring Storms
Summary: Be Prepared for Spring Storms; Top 10 Reasons to Backup Your Data with CityVault; CityVault Customer Testimonial
Date: 03/01/2009

Citynet Customer Newsletter: WV Customers New Dial-Up Account Procedures
Summary: How to Modify Your Citynet Dial-Up Account for 10-Digit Dialing
Date: 02/01/2009

Citynet Customer Newsletter: Happy New Year!
Summary: Happy New Year!; Make 2009 the Year to Conquer SPAM; Anti-Spam Email Tips; Be On the Alert for New Phishing Schemes; Citynet's Ben Randolph Promoted to Vice-President
Date: 01/01/2009

February 2007

Inside this issue: Network Monitoring – Part Two, Digital Phone Growth, Citynet Performance Year of 2006, Customer in Review, New System to cut Spam

Network Monitoring - Part Two

Last month we mentioned Citynet’s Network Monitoring plan and hopefully got business owners thinking of the importance of this very cost effective way to keep your network running as efficiently as possible. It is a known fact that business networks need care and constant diligence to keep them performing at peak levels.

Citynet’s Network Monitoring Plan will provide your business piece of mind and provide the business owner with a very cost effective way to accomplish your networking goals. With Network Monitoring, you can rest easy knowing that someone is monitoring your network, checking problem areas (i.e. slow server, running out of memory, etc.) and taking the necessary response well before a problem actually occurs. An automatic alert tell us when to send someone directly to your location. Talk about making this as worry free as possible!

Options are flexible and include:

Network Security Management – Alerts you to unauthorized access attempts and keeps your network up-to-date with and far less vulnerable to attack.
Remote Management – We’ll remotely resolve issues, securely, to keep office disruptions at a minimum. Very low bandwidth is required and will not cause any slowing of your network.
Network Performance Reporting – We’ll provide executive level reports, automatically and in an easy to understand presentation.
Inventory of your network – Our plan provides you with a professionally prepared, up-to-date inventory of your complete network including hardware, software, and any patch information. This is a must should disaster recovery ever become an issue.

No matter the size of your business or the plan you choose, you’ll find a very cost effective way to ensure that your network is running properly and it is constantly being monitored for peak performance.

If you would like more information on Citynet’s Network Monitoring Plan contact your Citynet sales representative or call our Sales Support Team at 800.903.8906

Digital Phone Growth

In less than 9 months since the introduction of Citynet’s Digital Phone service, we have experienced significant customer growth from all over our service territory. Our new Digital Phone customers tell us that they are thrilled with the service in the following ways:

Cost Less: On average, our customers report saving up to 50% from their previous telephone service provider. They love not being nickel and dimed on the "included" features like caller ID, Call Forwarding, voice mail, automated attendant, and all the other features other companies charge extra. They really like the ability to check and hear their voice mail messages through their email. Many of our customers are heavy travelers and use the internet to check for both email and now Digital Phone voice mail messages.
Fixed Pricing: Because everything, even long distance, is included in our Digital Phone Service, customers like knowing that their phone bill is a pretty constant item – leaving them worry free.
Complete Control: Here’s a feature that comes up time and again when speaking with customers - they love being able to control their own telephone. They love the online Call Manager feature where they control when the phone rings (and most importantly – when it doesn’t and goes straight to voice mail), where it rings, and knowing that even if they loose their internet connection or have a power outage, they set up the calls to forward instantly to their back-up cell phone.
Low Cost additional lines: Gone are the days when customers have to pay a small fortune for an additional line. Customers with teenagers love the additional lines so that they can actually use their own phone line!
Business Customers: Wow! The reports from our business customers range from "I wish I had this service years ago" to "What a savings this makes for my business". We’ll be featuring one business that was actually our first Business Digital Phone customer later in this newsletter.

2006 A growth year for Citynet

Last year was a super year for Citynet’s two divisions. Our Retail Division had superb customer growth due to our new Digital Phone Service introduction, and growth in both normal business lines and high capacity circuits. We enjoyed a significant increase in the call volume for orders coming into our Customer Call Center and also via our online ordering process.

2006 was a huge year for our message to be delivered by a host of media outlets that included television, radio, print, outdoor, and online. The results were exciting and will continue to drive business into 2007. It must be mentioned that our best "media" outlet was you, our existing customers, referring your friends, family members, and just about everyone that your word-of-mouth influence could touch. We’d like you to know how much we appreciate your help and your continued business.

Citynet Wholesale, providers of wholesale circuits to very large carriers and other businesses, reports increased sales and volume as well. New customers have found that Citynet Wholesale offers them increased bandwidth and an excellent price.

Customer Review

Recently, the editor sat down with KCI Aviation president and owner, Chuck Koukoulis, at their facility located at the Harrison/Marion Regional Airport. The Koukoulis family is a "fixture" at this airport having been in business there since 1951. They operate the airport’s (and West Virginia’s leading) FBO (Fixed Base Operation).

KCI provides refueling operations to all commercial, business, and private airplanes at CKB (acronym for Clarksburg airport). They also provide a full service shop to all customers small and large when repair, engine overhaul or replacement, or avionics services are needed. For full information on KCI visit their website at www.kciaviation.com.

When asked about their business decision to switch to Citynet’s Digital Phone service, Chuck beamed and said "I pretty much like being on the cutting edge of technology. I needed a new telephone system and looked around for one that I liked and that offered what my business needs. When I met with Spats (short for Citynet Account Manager Eric Spatafore) I found everything I wanted and more – for less than I would have thought."

Mr. Koukoulis – let’s just call him Chuck – went on to explain that he utilizes all of the features of the new system. His new phones are Linksys and ride Citynet’s new Digital Phone platform. Chuck reports that with his old system he missed calls because it was not very flexible. "With our new system – that doesn’t happen anymore. In fact, the very first day that we were operating on the new Citynet system, we received a call that we normally would have missed. Because our new system automatically forwarded the call to an available person, we got the call, but more importantly, we got the business." "Picking up new business the very first day – because of a new phone system - is pretty much above expectations", Chuck said.

"I love having total control of my phone system and not having dropped or lost calls. I run a pretty tight ship and demand a high level of customer service. I want a human answering the phone. With Citynet’s service that is exactly what happens – when someone is here, someone answers the phone. After hours, about 8pm, I like being able to forward calls to my phone or to our voice mail system. It really is slick and works great" said Chuck.

KCI has 20 phones in their operation and according to Chuck "once I worked out the bugs and learned how to control the system by myself, I was off and running. I knew I was going to be on the cutting edge of this new technology – but it came together pretty nicely. I am thrilled!"

If you would like more information on KCI visit their website: www.kciaviation.com.

If you would like more information on Citynet’s Digital Phone service visit our website: www.citynet.net or give us a call anytime 24X7X365. 800-903-8906.

New Spam System – No Spam

In previous newsletters we’ve covered the problem with Spam and the continued expense companies like Citynet have to incur to cut this increasing annoyance from our customers' inbox. Recently, Citynet installed a new email server with increased protection from the never ending Spam problem. "Customer should have seen a significant drop in the number of unwanted Spam email messages" said Josh Pickens, Director, Retail Enterprise Systems.

We hope you are experiencing this new level of protection. Many customers have reported having days when they do not get any Spam. Some days they get a few, but far fewer than before. "We would like to avoid all Spam but that may not be realistic considering the volume of email we receive everyday (over a million messages)." Josh said.

Contact Information

If there is a topic or suggestion that you would like to recommend you may now contact the editor directly at editor@citynet.net. Please put "Customer Newsletter" on the subject line and be certain to mention the particular edition month – if you have a question about a specific article.