Past Issues:

Citynet Customer Newsletter: The Top 10 Reasons You Need CityVault by Citynet for Your Servers
Summary: Why Your Servers Need CityVault; 2009 Core Value Award Winners
Date: 06/01/2009

Citynet Customer Newsletter: Citynet CEO Jim Martin Wins SBA Award
Summary: Citynet CEO Jim Martin Wins SBA Award; Meet the Newest Member of the Citynet Team; Recession Proof Your IT Spending
Date: 05/01/2009

Citynet Customer Newsletter: Learn How to Thrive in this Economy!
Summary: Coming Up Next Week: Learn How to Thrive in this Economy!; What Computer Viruses Teach Us; Easily Back-Up ALL of Your Important Data; Citynet VP Craig Behr Receives Special Recognition
Date: 04/01/2009

Citynet Customer Newsletter: Be Prepared for Spring Storms
Summary: Be Prepared for Spring Storms; Top 10 Reasons to Backup Your Data with CityVault; CityVault Customer Testimonial
Date: 03/01/2009

Citynet Customer Newsletter: WV Customers New Dial-Up Account Procedures
Summary: How to Modify Your Citynet Dial-Up Account for 10-Digit Dialing
Date: 02/01/2009

Citynet Customer Newsletter: Happy New Year!
Summary: Happy New Year!; Make 2009 the Year to Conquer SPAM; Anti-Spam Email Tips; Be On the Alert for New Phishing Schemes; Citynet's Ben Randolph Promoted to Vice-President
Date: 01/01/2009

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2008: December 2008   |  November 2008   |  October 2008   |  September 2008   |  August 2008   |  July 2008   |  June 2008
May 2008   |  April 2008   |  March 2008   |  February 2008   |  January 2008

2007: December 2007   |  November 2007   |  October 2007   |  September 2007   |  August 2007   |  July 2007   |  June 2007
May 2007   |  April 2007   |  March 2007   |  February 2007   |  January 2007

2006: December 2006   |  November 2006   |  October 2006   |  September 2006   |  August 2006   |  July 2006   |  June 2006
May 2006   |  April 2006   |  March 2006   |  February 2006   |  January 2006

Older: December 2005   |  November 2005   |  October 2005   |  September 2005   |  August 2005   |  January 2003
November/December 2002   |  October 2002   |  September 2002   |  August 2002   |  July 2002   |  June 2002   |  May 2002
April 2002   |  March 2002   |  February 2002   |  January 2002   |  December 2001   |  November 2001   |  October 2001
September 2001   |  August 2001

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February 2008

Inside this issue: Citynet IS, Business Digital Phone, CityCare, CALU Partnership, Our People

Citynet IS


Citynet IS:

In the past few years, Citynet has evolved into a true one-stop-shop for all your business and residential communications needs. We’ve changed from being West Virginia’s leading Internet Service Provider (and we still are) to becoming a full service telecommunications provider.

Exactly what does all that mean to our customers? A lot! It means that Citynet can provide literally every service that you may need for ALL your communications needs. In a nut shell, here is what Citynet IS:

Citynet IS:

- Circuit design; voice and data lines (from DS0 to OC196); Business Communication Services including iTone, vTone, Mini iTone, PRI’s, and Digital Phone Service; Web Services including Web Hosting and Website design, email access; Conference Calling; Business Network Management – CityCare, NetPulse, IT and Network Consulting; Network Security products; Remote Network Monitoring, LAN Switching; Desktop repair; and we are a Premier Cisco Partner meaning we can provide any Cisco equipment and Smartnet services® and install and maintain it, too.

Citynet IS:

- Software Services; Reseller Services – we provide many of our own products as specialized services for other small communications and CATV providers; Residential Dial-up internet access, email access, and Residential Digital Phone Service (including long distance).

Citynet IS:

- Individualized and personal Customer Service via our highly trained technicians who monitor our 24X7X365 Customer Service Technical Support Center.

Citynet IS:

- The only local provider of feature rich, integrated communication services who allows you to control your own communications services via our online Call Manager. Finally, now you control your communications!

Citynet IS:

- One Call, One Bill, One Company – CITYNET!

If you would like to know more about any of the services listed above, please visit our website: www.citynet.net and click on any of the listed services for a full explanation, or call us, anytime at 800.881.2638


Business Digital Phone


Since we introduced our Digital Phone Service nearly a year ago, more and more West Virginia businesses are taking advantage of the services and features available through Citynet Digital Phone. "I am very pleased and encouraged that our regional business leaders are taking the necessary steps to bring their communications services into the new age. No longer are today’s businesses going to be strapped by boring traditional services or legacy phone systems" said Ben Randolph, Director – Channel Partner Program.

Citynet’s Digital Phone provides for cutting edge communications features that are designed to increase mobility, scalability, and overall productivity. Combining these services with world class local support provides for an unparalleled communications experience. Digital Phone will soon be building on our existing feature set to include electronic faxing and many other new features. Our experienced Account Managers are prepared to work with your company to develop a communications plan that is economical ... and one that provides for measurable Return On Investment for your organization.

Be watching future newsletters for information on upcoming services that will be available soon to our business customers.


CityCare


There are few things more difficult to understand, yet exceedingly important to today’s business owner, than making certain that the internal computer network is running at top efficiency and running all the time. Down time can be unbelievably costly in lost productivity, poor customer service, lost orders, and worse – loss of revenue.

Citynet can help! Our CityCare Managed Network Services provides business owners absolute piece of mind, knowing that your in-house network will be monitored 24x7x365 (via our NetPulse service); that all software updates are managed properly; that your software and hardware is maintained properly – with sufficient memory and speed; we even provide trend analysis and recommendations on how to keep your network running at its peak!

Craig Behr, VP/General Manager says, "CityCare is a highly affordable service that is tailored to each businesses requirement. We provide two levels of protection: Gold and Platinum levels are available. You choose the level you feel is best for your business."

CityCare information is available at our website: www.citynet.net/citycare.cfm or by calling your Citynet Account Manager, today.


CALU Partnership


Citynet and California University of Pennsylvania have developed a training partnership that will benefit both organizations. "Citynet desired top notch employee development training and CALU desired scholarship support for their students. They provide wonderful business training via the Covey Principals which matched our requirement to a T", said Frank Boscarillo, COO, Citynet.

CALU senior executive staff will be providing their time and effort to train Citynet’s management staff in several upcoming training seminars. Citynet, in turn, will fund an endowed "Citynet Technology Scholarship". The scholarship will allow CALU to provide support funding to a student that is majoring in one of their technology majors.

"The Citynet/CALU partnership is a great example of how businesses can work with education to meet everyone’s requirements. Citynet’s employee’s gain strong business and personal training to aid them in their business responsibilities, and CALU gains financial support to our students at no cost to the university", said Ron Paul, Executive Director of the Character Education Institute at California University of Pennsylvania.

Information about California University of Pennsylvania is available at their website at: www.cup.edu


Our People


This month, we highlight two more Citynet people. One is our senior most account manager and the other is one of the people that make certain that everything is provisioned correctly.

Eric Spatafore, Account Executive, Retail Operations. Eric is one of Citynet’s top sales producers and is extremely knowledgeable of the various telecommunications services that businesses demand. "Spats" was one of the first people to join the new Citynet when he came on-board in our Retail Dial-Up Internet group. He was quickly promoted into our outside sales organization. Prior to joining Citynet, Eric was Sales Account Manager at CDWG Inc. a Fortune 500 Technology Solutions Provider. Today, he is responsible for handling some of Citynet’s most important customers. He is known for his intense customer support and knowledge of the telecommunications industry. Eric is a graduate of the College of Business and Economics at West Virginia University with an emphasis on Human Resource Management. He is based in Bridgeport, WV. espatafore@citynet.net

Bill Patterson, Provisioner, Retail Operations. Bill supported Citynet in his previous position at First Communications, where he was a Major Account Provisioner; in that role, he served as the single point of contact for First Comm’s top 50 customers, including Citynet. Prior to First Comm, Bill worked as a Customer Support Specialist for Easton Telecom Service. Before that, he was a Business Installation Coordinator for CoreComm. Bill began his telecom career in 1998 as an E911 Database Specialist with ICG Communications. Bill is a 1992 graduate of Ohio University in Athens OH, where he majored in Chemistry. A native of the Cleveland area, he is based in Westerville, OH. bill.patterson@citynet.net


Comments and suggestions are always welcome. editor@citynet.net