Past Issues:

Citynet Customer Newsletter: The Top 10 Reasons You Need CityVault by Citynet for Your Servers
Summary: Why Your Servers Need CityVault; 2009 Core Value Award Winners
Date: 06/01/2009

Citynet Customer Newsletter: Citynet CEO Jim Martin Wins SBA Award
Summary: Citynet CEO Jim Martin Wins SBA Award; Meet the Newest Member of the Citynet Team; Recession Proof Your IT Spending
Date: 05/01/2009

Citynet Customer Newsletter: Learn How to Thrive in this Economy!
Summary: Coming Up Next Week: Learn How to Thrive in this Economy!; What Computer Viruses Teach Us; Easily Back-Up ALL of Your Important Data; Citynet VP Craig Behr Receives Special Recognition
Date: 04/01/2009

Citynet Customer Newsletter: Be Prepared for Spring Storms
Summary: Be Prepared for Spring Storms; Top 10 Reasons to Backup Your Data with CityVault; CityVault Customer Testimonial
Date: 03/01/2009

Citynet Customer Newsletter: WV Customers New Dial-Up Account Procedures
Summary: How to Modify Your Citynet Dial-Up Account for 10-Digit Dialing
Date: 02/01/2009

Citynet Customer Newsletter: Happy New Year!
Summary: Happy New Year!; Make 2009 the Year to Conquer SPAM; Anti-Spam Email Tips; Be On the Alert for New Phishing Schemes; Citynet's Ben Randolph Promoted to Vice-President
Date: 01/01/2009

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2008: December 2008   |  November 2008   |  October 2008   |  September 2008   |  August 2008   |  July 2008   |  June 2008
May 2008   |  April 2008   |  March 2008   |  February 2008   |  January 2008

2007: December 2007   |  November 2007   |  October 2007   |  September 2007   |  August 2007   |  July 2007   |  June 2007
May 2007   |  April 2007   |  March 2007   |  February 2007   |  January 2007

2006: December 2006   |  November 2006   |  October 2006   |  September 2006   |  August 2006   |  July 2006   |  June 2006
May 2006   |  April 2006   |  March 2006   |  February 2006   |  January 2006

Older: December 2005   |  November 2005   |  October 2005   |  September 2005   |  August 2005   |  January 2003
November/December 2002   |  October 2002   |  September 2002   |  August 2002   |  July 2002   |  June 2002   |  May 2002
April 2002   |  March 2002   |  February 2002   |  January 2002   |  December 2001   |  November 2001   |  October 2001
September 2001   |  August 2001

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July 2007

Inside this issue: Citynet Managed Services/NetPulse, Citynet Technical Abilities/Certifications, Business Communications Audit, Our People

Last month, Citynet purchased Morgantown, WV based Veritech Consulting Services. This strategic move was taken to position Citynet into a true One-Stop-Shop by allowing us to provide our business customers every aspect of communications services. Citynet can now provide everything from circuit design, the circuit itself, and all services up to and including repair of the desktop computer. "We are one of only a few companies in West Virginia that can offer this type of service – and the ONLY one that offers the full range of IT services based entirely within West Virginia" said Craig Behr, VP/General Manager – Managed Services Division.

Managed Services/NetPulse
One of our "new" product offerings from our newest division is NetPulse – an amazing group of services aimed at businesses who maintain their own in-house networks.

Network Monitoring - NetPulse
Your business success depends on your IT infrastructure. You need NetPulse to deliver proactive services that not only keep your network up and running, but running effectively and efficiently.

Quick Response

NetPulse can monitor what issues are affecting your network, and will respond before they become critical – such as a server running low on memory

Automatic alert dispatch to Citynet and your staff guarantees a quick response to problems at your site, 24x7x365.

Security Monitoring

Alerts Citynet and your staff on attempted network access by unauthorized users

Extensive security reporting gives you a bird’s-eye view of your entire network’s security

Patch inventory ensures your operating systems are up to date and not exposed to vulnerabilities

Graphical Performance Reporting

Scheduled executive reporting, automatically generated and sent directly to your email address

Easy-to-understand graphical reports with "unacceptable threshold" lines

Makes capacity management and upgrade planning simple Remote Management and Communication

NetPulse can minimize disruptions to the work environment by remotely resolving issues using a secure remote solution (billed on per case basis)

If an issue arises that requires on-site assistance, prior in-depth knowledge allows us to send fully prepared specialists who can resolve the issue faster than ever before

Network services monitoring and alerting (POP3, HTTP, FTP and others)

Very low bandwidth requirements – does not slow down your network response time Detailed Site Level Inventory

Up-to-date hardware, software and patch information - automatically collected, 100% accurate – can be used for insurance claims in case of flood, fire or theft.

Citynet Technical Abilities/Certifications
To give everyone a better understanding of our total strengths, here is a quick list of our industry recognized certifications which are held by a number of highly skilled technicians, supervisors and even many of our executive level people.

Cisco certifications

• Premier Certified Partner
• Wireless Specialization
• Advanced Unified Communications Specialization
• Technical Solution Specialist

Cisco Career certifications:

• CCDA; CCDP; CCNA; CCNP; CCSP; CCIP;

Cisco Technical Expert:

• Cisco VPN SE
• Cisco IP Telephony
• IP Communications Express Project Coordinator
• IP Communications Project Coordinator
• Cisco IP Telephony Project Coordinator
• Cisco IP Telephony SE
• Cisco IP Telephony FE
• Cisco IP Telephony Express Specialist
• Cisco IP Communications Express FE
• Cisco IP Communications Express SE
• Cisco IP Communications FE 1
• Cisco IP Communications SE
• Cisco IP Communications Operations Specialist
• Wireless LAN for Fes
• Wireless LAN for SEs

Cisco Qualified Specialist:

• CQS- Cisco VPN Specialist
• CQS- Cisco VPN/Security Sales Specialist
• CQS- Cisco IP Telephony Support Specialist
• CQS- Cisco IP Telephony Operations Specialist
• CQS- Cisco IP Telephony Design Specialist
• CQS- Cisco IP Telephony Express Specialist
• CQS- Cisco Call Manager Express Specialist
• CQS- Cisco Wireless LAN Design Specialist
• CQS- Cisco Wireless LAN Support Specialist
• CQS- Cisco Wireless LAN Sales Specialist

Cisco Sales Expert:

• Cisco Sales Expert
• Cisco VPN Account Manager
• Cisco VPN/Security Sales Specialist
• VPN/Security for Account Managers
• IP Communications Express Account Manager
• IP Telephony Solutions
• IP Telephony for Account Managers
• IPT Project Management Milestones
• Cisco Wireless LAN Sales Specialist
• Cisco Product Solutions Essentials

IPT Microsoft Certifications

• Microsoft Certified Partner
• Microsoft Certified Solution provider
• Microsoft Certified Trainer
• Microsoft Certified Solution Developer for Microsoft .NET
• Microsoft Certified Application Developer for Microsoft .NET
• Microsoft Certified Systems Administrator: Security Microsoft Windows 2000
• Microsoft Certified Systems Engineer: Security Microsoft Windows 2000
• Microsoft Certified Systems Administrator Microsoft Windows Server 2003 and Microsoft Windows 2000
• Microsoft Certified Systems Administrator: Messaging Microsoft Windows 2000
• Microsoft Certified Systems Engineer: Messaging Microsoft Windows 2000
• Microsoft Certified Database Administrator Microsoft SQL Server 2000
• Microsoft Certified Systems Engineer Microsoft Windows Server 2003, Microsoft Windows 2000, and Microsoft Windows NT 4.0

Business Communications Audit
In past months, we have highlighted many of the existing and new products and services that Citynet offers to our customers. When you stop and think of everything, we realize that it is hard for any customer to realize the full depth of assistance Citynet can provide. Therefore, we would like to welcome all business customers to contact us for a FREE audit of your telecommunications requirements. We’ll review your current bills and the processes that you utilize and help show you how you can save money, thereby adding to your profitability.

We conducted an audit of a company not long ago featured here in our newsletter. That audit showed that a VoIP (Digital Phone) solution would save some serious cash and be far more efficient. We also found that while the Digital Phone service would save money, we could provide the necessary hardware through our very affordable IP phones which allows far greater capabilities than previously thought.

"A communications audit would make really great sense for any business - especially now that we can provide any service desired from the circuit to the desktop – and it is a completely free service" said Ben Randolph, Director – Channel Partners Program.

Call us today and let us set up an audit for you! Call 800.903.8906


Our People
This month we are showcasing two individuals that are the face of Citynet to our customers. One is a well deserved promotion, and the other is a new member of our sales team.

Carolyn Barr has just been promoted to Vice President.
Service Delivery, Citynet Retail Division. Carolyn has been with Citynet since January 2006 and has served in a number of increasingly important roles. Most recently, Carolyn was responsible for Citynet’s sales support activities and circuit provisioning teams. She will continue to oversee those areas and will add the Customer Care Call Center to her responsibilities.

Carolyn has enjoyed a 30 year career in telecommunications having held various management positions with AT&T, MCI, and most recently, WV Fibernet. Her background in both sales and supporting technologies serves her well as she has managed many high-profile accounts including Federal Government, Department of Labor, Army Corps of Engineers and other government agencies.
carolyn.barr@citynet.net

Jimmy Hunter – Client Account Manager, Retail Operations.
Jimmy comes to Citynet with a strong customer support background in telecommunications. Prior to joining Citynet, Hunter spent 3 years as Service Coordinator with Winstar Communications. Before that, he was in sales at Cavalier Telephone where he was honored numerous times for his achievements. He briefly left the telecommunications industry to work in the mortgage industry as a closing agent and mortgage broker.

Customer service has been a very strong emphasis during his work history and will serve him well in his current responsibilities at Citynet. Jimmy will concentrate on continued business relationships with existing customers and perform telecommunications audits for existing and prospective clients. He is a graduate of Ohio University with a BS in Telecommunications. Jimmy is based in Columbus, OH.
jimmy.hunter@citynet.net


Comments and suggestions are always welcome. editor@citynet.net