Many of our Digital Phone users may not be aware of an amazing, yet easy to use, Schedule feature that is only available through Citynet’s Digital Phone Service.  This feature allows users to “route” incoming calls based on the time of day and day of the week.  Perhaps you spend time with a family member during certain days of the week.  Perhaps you have young children and want to avoid the 10:00 PM “wake up call”.  Citynet’s schedule feature allows customers to route your incoming calls to any desired destination.  A user can have their incoming calls routed to their cell phone or another landline during any desired time from, such as Monday’s, Wednesday’s and Friday’s from 8:00am to 6:00pm.  A business with an after-hours answering service can automatically begin to forward calls to that answering service at closing time, every work day, without have to manually make the changes each evening.  This is just another example of the empowerment Citynet Digital Phone provides its users.  With Citynet Digital Phone, customers control HOW, WHEN, and WHERE their phones ring, 24 hours a day.

To create a schedule, customers should log into their Account Manager and select “Digital Phone”.  Then you would select Schedule under the Call Options link.  To build a schedule, just input the days of the week and the time of day the schedule will be used, and select the action it should take.  During the scheduled time frame, you may choose to simply forward calls to another number, or you could have the calls go through a Citynet Digital Phone Auto Attendant or custom Dial Plan that you may also create through the Digital Phone Service.  Finally, through the Current Status page, the user will assign the new schedule to their desired numbers.  Multiple schedules can be assigned to a single number to cover different times or days of the week. 

In June, Frank Boscarillo, our COO presented the first ever Citynet Core Value awards to a group of wonderfully talented and very dedicated employees who show individual drive to be the best.  Here is our corporate mission statement, followed by our Core Values and the actual award nominations for the recipients.  The Core Values Award is one of the highest honors that Citynet employees can receive.  We congratulate our winners!

Mission Statement
Citynet's past, present and future is linked by technology and integrity. Our mission is to become the best and most-trusted provider of communication services for businesses in the communities we serve. We will achieve this by building long term relationships with our clients, by providing reliable, innovative solutions, and by delivering unmatched customer support.

Our Core Values
• Customer Driven
• Integrity
• Technological Innovation
• Yes We Can Attitude
• Network Reliability
• Excellence
• Teamwork

These values define and exemplify the behaviors and beliefs that we strive to achieve, recognize and develop in each other on a daily basis.  The Core Values award is designed to celebrate the embodiment of each of the seven core values.
Customer Driven – this person provides consistently outstanding customer service. 
Winner:  Drew Pridemore (Senior Team Leader, Sales Support) 

Integrity

This person can be counted on to be honest, dependable, trustworthy and strong.
Winner:  Deneen Rogers (Web Developer/Graphic Artist)

Why all the fuss about data backup?

Chances are you have a lot of important stuff on your personal computer and servers.  Most of us have financial and written documents, email, digital photos, music and more on our hard drives.  Unfortunately, computers are vulnerable to hard drive crashes, virus attacks, theft and natural disasters, which can erase everything in an instant.

Current statistics show that one in every ten hard drives fail each year. The cost of recovering a failed hard drive can exceed $7,500, and success is never guaranteed.

Citynet will soon be releasing a new product to help you guarantee that your data on your computers and servers are safe. CityVault is a simple and safe way to back up all the important information on your computers or servers. A copy of your data is stored in a secure remote location for safekeeping so that in the event of disaster, your data is quickly retrievable. Through a strategic relationship with EMC, Citynet will soon be introducing CityVault services for all of our customers. 

Please click on the brief survey link below to answer some questions in regards to Remote Data storage. Each completed survey will be entered into a drawing for a chance to win FREE CityVault services.  All responses are strictly confidential and will not be shared outside of Citynet.

Survey Link:  http://www.citynet.net/surveyBackup.cfm

The program is broken into two distinctly different types of agents.

The highest degree of expertise will fall in our new Premier Provider category.  These agents are highly skilled and specialize in managing the end customers complete communications program.  They will continue to manage the customer and will now be able to include Citynet products and services to their business.  Typically, a Premier Provider will have to first be a successful Authorized Agent for one year.

The second category will be our new Authorized Agent.  An authorized agent will be responsible for presenting Citynet’s products and services to the end customer, but will not necessarily manage the customer’s communications services.  Citynet will manage the customer once the authorized agent has made the sale for us.
Both categories will have strict quotas and will adhere to Citynet policies and procedures while they represent us to the end customer.  The creation of this new program puts additional emphasis on growing our customer and revenue base.

Barbara Hoffman, Account Executive 
Barbara recently joined Citynet’s sales group following a distinguished sales career at a number of Charleston, WV based businesses.  Her past sales experience includes selling telecommunications services at nTelos.  Other positions have included Forte Staffing, Imagistics International, and West Virginia Radio Corporation.  She is a Fairmont State University graduate with a BS in Marketing.  Her territory includes the Parkersburg, WV area. Barbara.hoffman@Citynet.net  

Justin Valleau, Account Executive
Justin is new to Citynet’s sales group and comes to us with experience in the telecommunications industry.  Most recently, Justin was an account executive with Deltacom in Greensboro, NC.  He returns to West Virginia to join the Citynet family.  Prior work experience includes the United Way of Greater Greensboro.  Justin has a BA in Communication Studies from WV Wesleyan College, and a Masters of Communication Studies from UNC Greensboro.  His territory includes the
Charleston, WV area.
Justin.valleau@Citynet.net  

Jon Gibson, Account Manager
Jon recently joined Citynet to provide customer contact and client sales activities in our telecommunications sales department.  Jon’s former experience in telecom sales was with nTelos in Charleston, WV where he was responsible for sales, customer service, and maintaining existing accounts while adding new accounts.  He then left telecom sales for a couple of years and entered the healthcare industry in a sales capacity.  His move to Citynet brings him full circle back to the telecom arena.  Jon has a BS from University of Rio Grande.  His territory includes the Huntington, WV area. Jon.gibson@Citynet.net