Digital Phone Service Support Digital Phone FAQ Knowledge Base Digital Phone Service Terms How to create a SIP (session initiation protocol) account How to set up a Dial Plan How to set up Rules How to set up a Schedule How to set up Virtual PBX (private branch exchange) Combination Schedule and Dial Plan set up Hardware and Connection Diagram How to back feed the Digital Phone Service throughout your entire house
Digital Phone Features and How to use them
Call Manager Voicemail Three-Way Calling Call Waiting Call Forwarding Caller ID with Name 911 Calling Call Blocking	Auto Attendant Call Scheduler Dial Planner Recent Call Details Additional Phone Numbers Keep Your Same Number Shipping Procedures

Auto Attendant

>> Click here for a printable PDF

-A way for the customer to setup a professional menu for those who call to be directed to the correct place
-For example create a prompt for callers that will allow them to press 1 for your Home, Press 2 for My Cell, or Press 3 to leave me a message
-To set up a Auto Attendant

• Move mouse over Call Options
• click on Auto Attendant
• To set up the auto attendant you will need to click on Manage Audio Files to create the files to be used for the auto attendant
• You should create a Welcome message, Invalid entry, and Timeout messages to be used in your menu
• Once the files have been created click on Create an auto attendant
• Type the description
• place your files in the correct dropdown boxes beside of Welcome, Invalid and Timeout
• set the Option Description
• set the Option number, this is the number the caller will press on the phone
• select the action that is to be taken
• and repeat till all options are complete for your auto attendant

-To set the attendant to work now that you have created it

• Go to Current Status
• Click in the drop down box under dial plans and click your auto attendant
• Auto attendant is now applied

-To remove attendant just click on Ring Sip Account and the attendant is now been removed