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Digital Phone Customer Care

Digital Phone Service Support
Digital Phone FAQ Knowledge Base
Digital Phone Service Terms
How to create a SIP (session initiation protocol) account
How to set up a Dial Plan
How to set up Rules
How to set up a Schedule
How to set up Virtual PBX (private branch exchange)
Combination Schedule and Dial Plan set up
Hardware and Connection Diagram
How to back feed the Digital Phone Service throughout your entire house


Digital Phone Features and How to use them
Call Manager
Voicemail
Three-Way Calling
Call Waiting
Call Forwarding
Caller ID with Name
911 Calling
Call Blocking
Auto Attendant
Call Scheduler
Dial Planner
Recent Call Details
Additional Phone Numbers
Keep Your Same Number
Shipping Procedures


How to set up a Dial Plan

To create a dial plan, choose a meaningful name for it.
For example: At work or At Grandmas. This makes it very easy for you to put a dial plan in place quickly. You can create dial plans that compliment life habits or reoccurring schedules. If you visit your Grandmother each month, then it is beneficial for you to create a dial plan for that repeated pattern.

1. Create a Dial Plan named At Grandmas
2. Now you need to add actions to the dial plan.
Action 1: If my digital phone rings, then dial my cell phone - keep trying for 20 seconds
    -Select "Ring" then click "Continue"
    -Enter the number (ex: 3048480000) in the "Add Number" box and adjust the timeout accordingly click "Submit" and click "Done"


Action 2: If I do not answer my cell phone, then ring my Grandmother's phone - keep trying for 30 seconds.
    -Select "Ring" click "Continue"
    -Enter the number (xxxxxxxxxx) in the "Add Number" box and adjust the "Timeout" accordingly and click "Submit" and click "Done"
Action 3: If I do not answer my Grandmother's phone, then the call will go to my digital phone voicemail.
    -Select "Voicemail" click "Continue"
    -Select Voicemail (sip name) and number (xxxxxxxxxx) then click "Submit"



Finally click "Save Changes"
NOTE: My cell phone is set to ring 10 times before going to voicemail, so I know that if I don't answer the call, it will go to Action 3 of my Dial Plan. If my cell phone were set to ring 1 time, then the call would go to my cell phone voicemail before the 20 seconds had elapsed, thus never reaching Action 3.